What kind of transfer and tour services provide you?
We provide you rent a car with driver, airport transfer to hotel or anyway, daily tours, group tours etc.
What is airport transfer to hotel?
We welcome you at airport and take you from airport. Then we will transfer you to your hotel with our luxury vehicles like Mercedes-Benz Vito, Sprinter or Volkswagen Crafter etc.
What is airport transfer to anywhere?
We welcome you at the airport and take you from there. Then we will transfer you anywhere you requested with our luxury vehicles like Mercedes-Benz Vito or Sprinter.
What is rent a car with driver?
We provide you a rental luxury vehicle with driver. We take you from your location and transfer you drop off where you want.
What is daily & VIP tour?
Daily & VIP tour is a special city – culture tour in Istanbul or from Istanbul to Bursa, Yalova, Sakarya etc. You can use this tour service personal or private.
What is group tour?
Group tour is daily or more day tour. You have to be a group. You can request a group tour for your workers or guests. Our costs of group tours are cheaper.
Before VIP Transfers
| Question | Answer |
| How can I book a transfer or tour? | You can book directly on our home page or our “Reservation” page. |
| Where do you provide me transfer or tour services? | We provide you transfer, rental car with driver or tour services in Istanbul and Antalya cities for now. |
| Should we pay the cost of the transfer or tour? | You can see payment methods and details on service pages. You can pay the cost with credit card, cash, paypal or money transfer/EFT. |
| How can I cancel my booking? | You can cancel any of your transfer journeys or your entire booking online by accessing the ‘My Booking’ for Transfer and ‘My Booking’ for tours panel on our website. Transfer service cancellations received with more than 48 hours notice are refunded in full. No refund is paid for cancellations received less than 48 hours before the transfer time. If you are not entitled to a refund, you will always receive an email with a cancellation note attached which you may be able to use to claim the expenses back from your tour operator, airline, or travel insurance provider. |
| Where will I be dropped off? | Airport Transfer to Hotel: For private transfers from an airport, you will be picked up from the arrivals hall, unless indicated otherwise in the booking voucher. From Hotel to Airport Transfer: For private transfers from an accommodation, you will be picked up from the accommodation’s reception or outside the hotel/villa/building. For private transfers from or to a port or train station we will provide a specific meeting point which will be shown on your booking voucher. For shared transfers, the pick up and the drop off point is shown in your booking voucher. |
| What luggage entitlement will I have? | The luggage limit is according to your VIP luxury vehicle and your travels. For example you can take 4 big luggage and 1 small luggage for a vehicle for 4 seater. If you have more luggages, you have to inform us when you make booking. You can ask every question about luggage per email to us. |
| Are child seats available to book and from what age? | If you request we can add a child seats for you. Our booster seats are suitable for children weighing 15-36 kilos (approx. 4-12 years). Baby seats are suitable for toddlers weighing 9-18 kg (approx. 9 months to 4 years). If you need a baby seat for your baby who is under 9 months, you have to bring your seat. |
| What kind of information should I share? | Full name of all passengers; Flight No; Your Phone Number and County Code; Email Address; Date and Time. |
After VIP Transfers
| Question | Answer |
| After booking confirmation what should I do? | If you confirm your booking, you will receive two emails (order/booking details and approved mail). If you don’t receive an email, your reservation is not approved. You can contact us or make a booking again. You can also check your booking on ‘My Booking’ page. |
| How can I change or edit my booking? | You can change or edit your booking until before 24 hours. Check your bookings on ‘My Booking’ page and edit them. When you change or edit, you will receive an email for confirmation. You can also request changes via email, phone or WhatsApp. |
| Where will I meet with the driver? | Where you request, our driver will be there to transfer you. For airport transfers, the driver will be at the arrivals hall or meeting point and will welcome you at the airport. |
| What happens if my flight, train or ship is delayed? | If your inbound flight before the transfer is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. We monitor flight arrivals and do not charge extra if your flight is delayed. |
| Can I pay the cost as Turkish Lira or Dollar? | Of course, you can pay. According to the current EURO currency, the reservation amount is requested in dollars or Turkish lira. |
| If my flight is cancelled, what should I do? | Please reply to your email or call us directly to inform us. |
| How can we call you, do you have a phone number? | Yes. You can call 7/24, send SMS or WhatsApp message in English, Turkish, German or Arabic. Phone: +90 539 955 34 00 |
| What is your mail address, can we send an email? | Yes. Emails: info@bestviptransfer.com | support@bestviptransfer.com | ist@bestviptransfer.com |
| How can I learn transfer and tour process, How is the process going? | You can learn all details on the ‘process’ page. Shortly: You make a reservation and we organise a transfer or tour service for you. |
| Is the price per person or vehicle? | For Transfer Services and Group Tours the price is per vehicle. For Daily & VIP Tour the price is per person. |
| Can I make a booking on the phone? | Yes, you can call and make a booking. Phone: +90 539 955 34 00 |
| Can I smoke in the car? | Smoking in licensed Private Hire Vehicle is against the law. There are heavy penalties if anyone is found smoking in our vehicles. |
| Why should I use ‘Best VIP Transfer’? | We are the best primary VIP transfer company in Istanbul and Antalya. Our costs are clear and cheaper than others. |
| How can I sign up to your web site? | You can sign up to our website free. |
| How can I follow my booking? | We inform you via email and WhatsApp. You can follow your booking on our website, by email or WhatsApp. |
| I forgot my belongings on your vehicle. What should I do? | Contact us 7/24 at +90 539 955 34 00. We will try to send your belongings to you as soon as possible. |
| I cannot contact to driver. What should I do? | Call us 7/24 at +90 539 955 34 00. |
| Do you accept to transfer pet? | In accordance with the pet transport legislation, we only transport small (max 18 kg) pets in special cages. |
