FAQ – requently Asked Questions

You can book directly on our home page or our “Reservation” page.

We provide you transfer, rental car with driver or tour services in Istanbul and Antalya cities for now. 

You can see payment methods and details on service pages. You can pay the cost with credit card, cash, paypal or money transfer/EFT. 

You can cancel any of your transfer journeys or your entire booking online by accessing the ”My Booking” for Transfer and “My Booking” for tours panel on our website. Transfer service cancellations received with more than 48 hours notice are refunded in full. No refund is paid for cancellations received less than 48 hours before the transfer time. If you are not entitled to a refund, you will always receive an email with a cancellation note attached which you may be able to use to claim the expenses back from your tour operator, airline, or travel insurance provider.

Airport Transfer to Hotel: For private transfers from an airport, you will be picked up from the arrivals hall, unless indicated otherwise in the booking voucher.  

From Hotel to Airport Transfer: For private transfers from an accommodation, you will be picked up from the accommodation’s reception or outside the hotel/villa/building. 

For private transfers from or to a port or train station we will provide a specific meeting point which will be shown on your booking voucher.

For shared transfers, the pick up and the drop off point is shown in your booking voucher.

The luggage limit is according to your VIP luxury vehicle and your travels.

For example you can take 4 big luggage and 1 small luggage for a vehicle for 4 seater. 

If you have more luggages, you have to inform us when you make booking. 

You can ask every question about luggage per email to us.

If you request we can add a child seats for you. 

Our booster seats are suitable for children weighing 15-36 kilos (approx. 4-12 years). 

Baby seats are suitable for toddlers weighing 9-18 kg (approx. 9 months to 4 years).

If you need a baby seat for your baby who is under 9 months, you have to bring your seat.

You have to share with us some important information. You can find these in the bellow. 

• Full name of all passengers: The names of travelers are so important. If you 5 persons, you have to share with us all passenger’s name. 
• Flight No: We will follow your flight. For that it is important. 
• Your Phone Number and County Code: You have to share with us your phone number with county code. If you don’t share it, we cannot contact to you. So, it is very important. Please share your phone number with county code.
• Email Address: We will send you update, approved mails. For that you have to share with us email address. 
• Date and Time: You must inform us when do you request transfer or tour services. Because we will organize our team and prepares our vehicles for you.